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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Diane Patterson

September 22, 2025

5  out of  5
rating by Diane Patterson
"Krystal is great. Very personable and efficient. I appreciate her hard work."
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Krista Garcia

September 18, 2025

5  out of  5
rating by Krista Garcia
"The only reason I am giving 5 starts is because of Krystal, she has been so kind and helped me with anything and everything. I used statefarm for car insurance but something happened and I canceled my auto policy with them, she felt bad for what was happening even though it was out of her control and she brought me a gift for my baby. I still have life insurance through them and she still is nothing hut kind. If you ever have to go through Julie Franks office ask for Krystal."
We responded:
"Thank you for your kind words for Krystal. Our goal is to provide exceptional customer service to our customers, and she definitely does. We appreciate your 5 star review and please know if you need anything in the future we are here for you."
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kaleb allen

September 18, 2025

5  out of  5
rating by kaleb allen
"Krystal is the best agent. She understands what you want out of your insurance policy makes that policy for you. She does an excellent job of explaining the fine print with insurance so you fully understand what you are paying for and what it covered."
We responded:
"Thank you for your 5 star review Kaleb. We are happy to hear you are happy with the service our office provides. We are always here for you!"
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Gerardo Medel

September 18, 2025

5  out of  5
rating by Gerardo Medel
"Krystal always goes above and beyond to address any issues or concerns I have."
We responded:
"We appreciate your 5 star review. Our office policy is to go the extra mile to help our customers and know Krystal always does!"
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Esther Morales Reyes

September 9, 2025

5  out of  5
rating by Esther Morales Reyes
"My rep Krystal was hands down the most patience and informative rep you can get. She was thorough and super kind the entire time. She made me feel like no question is a dumb question. Not only that but the price that was given was outrageous compared to any competitor. State Farm all the way and thank you to State Farm for hiring reps like Krystal !"
We responded:
"Julie Franks State Farm Agency is thrilled to know Krystal took such good care of you. Thank you for taking the time to share your positive experience. "
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lila mize

August 28, 2025

5  out of  5
rating by lila mize
"Thank you Krystal for being so helpful been here a year now whoa still Happy with everything n love that if there's any kind of problems or anything I get a call n it's taken care of 🙂"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you've been happy with everything over the past year. Our office is dedicated to providing the best service, and it’s great to know that any issues are promptly addressed. We truly appreciate your continued support and look forward to serving you for many more years to come!"
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jess

August 8, 2025

5  out of  5
rating by jess
"Krystal helped me out, very kind and helpful. If you’re looking for any kind of insurance go to her. She’s amazing"
We responded:
"Thank you for your 5 star review! We’re glad to know you experienced the excellent service we strive to provide at Julie Franks State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nadalie Pence

August 1, 2025

5  out of  5
rating by Nadalie Pence
"I received amazing customer service from Krystal! She went above and beyond to help me figure out insurance coverage for multiple vehicles that worked within my budget."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Manuel Arroyo

July 1, 2025

5  out of  5
rating by Manuel Arroyo
"Krystal is very nice and helpful, she set up my new insurance policy quick and easy. Highly recommend!"
We responded:
"Thank you for your 5-star review! We are happy to hear you had a great experience getting your new insurance set up. We are always here to help!"
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T

May 20, 2025

5  out of  5
rating by T
"Very clear communication, patient, and explains things thoroughly as long as you inquire about it. Had a smooth experience as a first timer getting insurance. Thanks Krystal!"
We responded:
""Thank you for sharing your positive experience! We're thrilled to hear that Krystal provided clear communication, patience, and thorough explanations to make your first-time insurance process smooth. We strive to ensure every client feels informed and supported. We truly appreciate your feedback and look forward to assisting you with any future insurance needs. Thanks again for choosing us!""
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Alyssa Robison

May 19, 2025

5  out of  5
rating by Alyssa Robison
"Had a great experience with Krystal! She was extremely informative and made me feel very comfortable. Would definitely recommend going to her!"
We responded:
"Thank you for your 5 star review! Our office goal is to provide excellent service to our customers and we are happy to hear you had a great experience with us."
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taylor ramos

April 14, 2025

5  out of  5
rating by taylor ramos
"Krystal helped me get my car insurance set up super fast and easy and also lowered my life insurance bill. Really appreciate the quality work from them."
We responded:
"Thank you for your 5 star review and taking the time to share your great experience with us."
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Krista Wren

April 11, 2025

5  out of  5
rating by Krista Wren
"Krystal is always looking out for my best insurance interests. Everyone in this office always takes care of me. I appreciate them so much."
We responded:
"Thank you for your 5-star review Krista. We appreciate you and are always here to help you."
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Maddy Johnson

April 7, 2025

5  out of  5
rating by Maddy Johnson
"Krystal was very sweet and made me feel very comfortable glad she was the one handling our life insurance setup!!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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josh rutledge

April 3, 2025

5  out of  5
rating by josh rutledge
"Krystal is always super helpful we’ll go over and beyond to help you with a smile."
We responded:
"Thank you for your 5 star review! We are happy to hear that you had a great experience in our office."
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Meghan Bravo

March 21, 2025

5  out of  5
rating by Meghan Bravo
"Krystal has helped my husband and I with our insurance for years. Her expertise and willingness to help never go unnoticed, and we truly appreciate her, and all her hard work."
We responded:
"Thank you for sharing your positive experience with us and for the 5 stars. We are always here for you."
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BILLY MESSENGER

March 20, 2025

5  out of  5
rating by BILLY MESSENGER
"We have been with State Farm w/ Julie Franks for many years. Krystal has been a big reason we stay with our local agent. She never hesitates to help answer our questions. Her service is prompt and she is very knowledgeable when it comes to our policies."
We responded:
"We appreciate your 5 star review. Our office is always here for you!"
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Benjamin Bernal

March 20, 2025

5  out of  5
rating by Benjamin Bernal
"Always friendly and there when you need them. I want to thank you to Krystal for always going above and beyond for helping me for anything I need."
We responded:
"Thank you for your 5 star review."
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Hannah Kates

March 18, 2025

5  out of  5
rating by Hannah Kates
"100% recommend Julie Frank’s State Farm insurance. I haven’t had a single problem, and fair prices. Krystal is the best with helping me with anything I need or any questions I have."
We responded:
"We appreciate your 5 star review, thank you. Our office is always here for you to help with your insurance needs. And we agree with you, Krystal is the best!"
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Rylee Dodson

March 18, 2025

5  out of  5
rating by Rylee Dodson
"Krystal has been helping my family for years and we love her! There has never been a time that we’ve doubted she truly cares for her clients!!"
We responded:
"Thank you for the 5 star review. Our office goal is to provide excellent customer service and we are happy to hear Krystal is reaching that goal!"
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Karina Navarrete

March 18, 2025

5  out of  5
rating by Karina Navarrete
"In a world where good customer service has dropped into the abyss, I can always count on Krystal Flanigan at Julie Franks Statefarm in Taft, to thoroughly answer all of our insurance questions and meet our needs. She acts quickly when called upon, handles each situation with professionalism and genuine care and consistently provides stellar service. Thank you Krystal. You are a treasure in the community of Taft and beyond!"
We responded:
"We appreciate your kind words about Krystal and we agree with you! Thank you for your 5 star review."
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Zaynn Kaddura

March 18, 2025

5  out of  5
rating by Zaynn Kaddura
"I am thrilled to share my exceptional experience with my State Farm insurance agent, Krystal Flanigan. From the very beginning, she has consistently gone above and beyond to ensure that all my insurance needs are met with the utmost care and professionalism. Her dedication to her clients is truly unparalleled. Whether it's answering my questions, providing detailed explanations of my policies, or offering personalized recommendations, Krystal always makes me feel valued and understood. She is incredibly knowledgeable, and her expertise has been invaluable in helping me make informed decisions. What sets Krystal apart is her genuine commitment to her clients' well-being. She is always proactive in reaching out to ensure I am aware of any changes or updates that might affect my coverage. Her responsiveness and willingness to assist, even outside of regular business hours, demonstrate her unwavering dedication. I am grateful to have Krystal as my insurance agent and highly recommend her to anyone seeking exceptional service and peace of mind. Thank you, Krystal, for your outstanding support and for always going the extra mile!"
We responded:
"Thank you for your 5 star review and kinds words for Krystal. Julie Franks State Farm Agency loves having her on our team. We agree she is amazing!"
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Grace Twyman

March 18, 2025

5  out of  5
rating by Grace Twyman
"Krystal is amazing and awesome she’s our go to when ever me and my husband go in she’s always so helpful and friendly."
We responded:
"Thank you for your 5 star review. We are happy to hear Krystal is providing you with excellent customer service."
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shane stewart

March 6, 2025

5  out of  5
rating by shane stewart
"Krystal Flanigan was very nice and helped me with any questions I may have had."
We responded:
"Thank you for the 5 star review Shane. We are thrilled Kyrstal provided you with excellent customer service and helped you with your insurance needs."
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George Bellak

February 19, 2025

5  out of  5
rating by George Bellak
"Krystal is the best, easy to work with and very helpful"
We responded:
"We are thrilled to know Krystal provided you with exceptional customer service! We agree she is the best. Thank you for your 5 star review."